Privacy Policy

1. Introduction

Calicut Landmark Builders Pvt. Ltd. ("Landmark Builders", "Company", "we", "our" or "us") is committed to protecting the privacy and personal data of visitors, customers, prospective purchasers, investors, vendors, business partners, and all individuals who interact with us through our website, mobile platforms, customer relationship channels, and other communication mediums.

This Privacy Policy describes how we collect, use, process, store, disclose, transfer, and protect your Personal Data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and other applicable regulations.

By accessing or using our website, submitting enquiries, registering for services, or otherwise providing your Personal Data, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy.

2. Definitions

3. Information We Collect

You may browse our website without revealing your identity or providing Personal Data.

We collect Personal Data only when voluntarily provided by you through enquiry forms, contact forms, booking requests, customer registration forms, event registrations, subscription forms, customer support interactions, emails, telephone calls, WhatsApp communications, social media interactions, or other communication channels.

The information collected may include:

• Name
• Mobile number
• Email address
• Postal address
• City and State
• Property preferences
• Budget details
• Occupation and company detailsme
• Identity and KYC information (where required)
• Transaction-related information
• Any information voluntarily submitted by you

We may also maintain records of communications and correspondence for customer support, quality assurance, legal compliance, and business administration purposes.

4. Purposes of Processing Personal Data

Landmark Builders may process Personal Data for the following purposes:

• Responding to enquiries and requests
• Providing information regarding projects, products, and services
• Customer relationship management activities
• Site visit scheduling and project presentations
• Booking, allotment, sale, and registration of properties
• Customer due diligence and KYC verification
• Execution and administration of agreements
• Collection of payments and financial administration
• Regulatory and statutory compliance
• Compliance with RERA requirements
• Dispute resolution and legal proceedings
• Internal audits and risk management
• Improving website functionality and customer experience
• Marketing and promotional communications
• Any other lawful business purpose connected with our operations

5. Consent to Communications

All intellectual property rights in the architecture, design, and content of our buildings and digital assets are owned by Landmark Builders. Our trademarks and brand elements may not be used without prior written consent. If you provide feedback or user-generated content, you grant Landmark a non-exclusive, worldwide license to use that content in our marketing and development journals.

6. Limitation of Liability

By voluntarily providing your contact information through our website, enquiry forms, customer portals, social media platforms, WhatsApp, telephone calls, emails, or any other communication channel, you expressly consent to receive communications from Landmark Builders through:

• Telephone calls
• SMS
• Email
• WhatsApp
• Push notifications
• Social media platforms
• Other electronic communication channels

Such communications may relate to:

• Project information
• Offers and promotions
• Site visits
• Customer support
• Construction updates
• Service-related notifications
• Regulatory communications
• Marketing campaigns

All communications shall be subject to applicable laws, regulations, customer communication preferences, and Do Not Disturb (DND) requirements.

You may opt out of promotional communications at any time by contacting us using the details provided below.

7. Cookies and Tracking Technologies

Our website may use cookies, web beacons, pixels, analytics tools, and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse visitor behaviour
• Measure marketing effectiveness
• Enhance user experience
• Maintain website security

We may use third-party analytics and advertising tools including:

• Google Analytics
• Google Ads
• Meta Pixel
• Facebook Advertising Tools
• LinkedIn Advertising Tools
• Similar analytics and marketing technologies

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

8. Disclosure and Sharing of Personal Data

We do not sell or rent Personal Data to third parties for their independent marketing purposes.

We may share Personal Data with:

• Group companies and affiliates
• Banks and financial institutions
• Housing finance companies
• Legal advisors
• Chartered accountants and auditors
• Architects, engineers, consultants and project professionals
• Contractors and service providers
• Customer Relationship Management (CRM) providers
• Cloud hosting providers
• Information technology service providers
• Marketing agencies
• Advertising platforms
• Government authorities
• Regulatory authorities including RERA

Such disclosures shall be made only where necessary for legitimate business purposes, contractual obligations, regulatory compliance, legal requirements, or protection of our lawful interests.

All third-party service providers engaged by us are expected to maintain appropriate confidentiality and security measures.

9. Data Security

Landmark Builders maintains reasonable administrative, technical, organizational, and physical safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

We regularly review and update our security practices to address evolving risks and threats.

However, no method of electronic transmission or storage is completely secure. Accordingly, while we strive to protect Personal Data, we cannot guarantee absolute security.

Landmark Builders shall not be liable for unauthorized access, disclosure, alteration, or loss of information arising from circumstances beyond its reasonable control, including cyber-attacks, malware, internet failures, telecommunications disruptions, force majeure events, or acts of third parties.

10. Data Retention

We retain Personal Data only for as long as necessary to:

• Fulfil the purposes described in this Privacy Policy
• Provide services requested by you
• Comply with contractual obligations
• Meet legal and regulatory requirements
• Comply with tax and accounting laws
• Resolve disputes
• Enforce legal rights
• Maintain business records

Upon expiry of the applicable retention period, Personal Data may be deleted, anonymized, archived, or otherwise processed in accordance with applicable laws.

11. Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Obtain information regarding your Personal Data being processed
• Request correction or updating of inaccurate information
• Request completion of incomplete information
• Request deletion of Personal Data where legally permissible
• Withdraw previously granted consent
• Seek grievance redressal
• Nominate another person to exercise rights on your behalf in accordance with applicable law

Requests may be submitted using the contact details provided below.

Withdrawal of consent shall not affect the lawfulness of processing undertaken prior to such withdrawal.

12. Children's Privacy

Our website and services are not intended for individuals below 18 years of age.

We do not knowingly collect Personal Data from children. If we become aware that Personal Data of a child has been collected without appropriate authorization, we will take reasonable steps to delete such information.

Parents or legal guardians who believe that a child has provided Personal Data may contact us for assistance.

13. Third-Party Websites

Our website may contain links to external websites operated by third parties, including government authorities, financial institutions, social media platforms, business partners, and service providers.

We are not responsible for the privacy practices, content, security, or operations of such third-party websites. Users should review the privacy policies of those websites independently.

14. International Data Transfers

Where necessary and subject to applicable laws, Personal Data may be processed, stored, accessed, or transferred outside India through authorized service providers, cloud infrastructure providers, or business partners.

Where such transfers occur, Landmark Builders shall take reasonable steps to ensure appropriate safeguards are implemented.

15. Project Information Disclaimer

Information relating to projects, layouts, plans, specifications, dimensions, amenities, pricing, approvals, availability, completion schedules, and other project-related details displayed on this website is intended for general informational purposes only.

Such information is subject to revision, modification, or withdrawal without prior notice. Prospective purchasers are advised to independently verify all project details, approvals, permissions, specifications, and terms directly with Landmark Builders before making any decision.

Nothing contained on this website shall constitute a legal offer, contractual commitment, warranty, or representation unless expressly incorporated into a written agreement executed by the Company.

16. RERA Compliance

All project-related information shall be subject to the provisions of the Real Estate (Regulation and Development) Act, 2016, the rules and regulations framed thereunder, and directions issued by the relevant Real Estate Regulatory Authority.

Users are encouraged to verify project registration details and related disclosures through the applicable RERA website.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Landmark Builders shall not be liable for any direct, indirect, incidental, special, punitive, consequential, or exemplary damages arising out of:

• Use of this website
• Inability to access this website
• Reliance on information contained on this website
• Technical failures or interruptions
• Unauthorized access to data
• Third-party actions
• Viruses, malware, or cyber incidents

Users access and use the website at their own risk.

18. Grievance Redressal

Any questions, concerns, requests, complaints, or grievances relating to this Privacy Policy or Personal Data may be addressed to:

Privacy and Grievance Officer
Manager – Marketing
Calicut Landmark Builders Pvt. Ltd.
NH66 Bypass, Thondayad Junction, Calicut, India – 673016
Email: info@landmarkbuilder.in
Phone: +91 9388 11 2233

We shall endeavour to respond to privacy-related requests and grievances within a reasonable period and in accordance with applicable law.

19. Changes to This Privacy Policy

Landmark Builders reserves the right to modify, amend, update, or replace this Privacy Policy at any time.

Any revised version shall be published on the website and shall become effective from the date of publication unless otherwise specified.

Continued use of the website following publication of any revised Privacy Policy shall constitute acceptance of such revisions.

20. Your Consent

By accessing, browsing, registering on, or using this website, and by voluntarily providing Personal Data to Landmark Builders, you acknowledge and confirm that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, processing, storage, transfer, and disclosure of your Personal Data in accordance with the terms contained herein.

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